Ready to Implement

What IT infrastructure is required? 

Laptops or Desktops with a good internet connection is all it takes to use our hosted solution. One can also access GreeneStep using a smart phone / tablet device. Kindly review the System Requirements article to know more about the System Requirements for an On Premise setup.

How frequently does GreeneStep come out with upgrades and how are they installed? 

GreeneStep releases a new upgrade every year. This upgrade will have new features, bug fixes, technology improvement, and functionalities built in as per the requests of the existing customers as well as market trends. The upgrades are managed upgrades which means that the GreeneStep Support Team will upgrade the system on behalf of the customers after checking all the dependencies including any customizations done for the customers.

Does GreeneStep have a Test Server/Sandbox to have an extended trial of the solution?

GreeneStep does have a Test Server/Sandbox that our prospects can get access to for an extended Free Trial to work and get a feel of our product.

Do customers have access to the data if hosted?

Yes. Customers have access and they can choose where a copy of the database can be securely stored as a backup.

What are the support hours and availability?

Technical Support Team will be available from 8.00 AM EST to 4.00 PM EST during this time customers call GreeneStep Support Number (703) 546 4236 and Dial Extension 402.


Support Personnel will answer the call and if busy please leave a voice message with a callback number and query in brief.


Customers can also send emails to SUPPORT@GREENESTEP.COM providing details of the issue or any support request.


GreeneStep recommends customers create Support Tasks on Support Portal directly. You can create a new task request for your issue or for any support need. Please attach a screenshot of the issue, provide step-by-step details and update the Priority of the Task. If you need access to this support portal, please email us at info@greenestep.com or contact the support team. Such tasks created by customers will be addressed on the same day or the next day with suggestions where an email will be sent with a solution or resolution.

User Guides, Help Documentation, and Knowledge Base Articles

Customers can also access  this Help Center online 24x7.  There are certain advanced user guides available at the HELP CENTER, for which a customer must request exclusive log in details.


Please email your HELP Center request to support@greenestep.com. Here customers can search for any GreeneStep product features, How to do guides and other help manuals. In case you did not find the required or relevant articles or help manuals, please do email us at info@greenestep.com with the document required (a procedural document, or a training document or a process document or how to use document or any help on navigation etc., we will create the same for you and send it across.

Can customers evaluate the software for free?

Yes. In the advanced stages of discussion, prospects can evaluate our software with their own data so that they get a better understanding of how GreeneStep handles their business processes.

Need to sign up a mutual nondisclosure agreement to get started with a Free Evaluation of the software for a limited period.

Contact the Sales Team for Signing up for a Free Demo and a Free Evaluation. Terms and Conditions Apply.

What are the services that GreeneStep offers for the Products and Solutions? 

GreeneStep also offers below professional services along with its Product