Post Buying

Customers can have multiple users access to GreeneStep Support Portal for which the customer must be on Remote Maintenance Support.

Customers can log in with their email IDs and password to create a support task. For access to support login, please email your request to support@greenestep.com

We implement GreeneStep remotely and have experience doing so for over 12 years. Training on how to use the solution is done remotely using the customers' sample data.

For an out-of-box Back Office solution, the time taken to ‘Go Live' varies between 3-4 weeks. For solutions with multiple customization's and external dependencies and integrations, the time taken would increase on the basis of the complexity of the customization that varies from three (3) months to 12 months to rollout. GreeneStep recommends to go live in a progressive manner and go-live with out-of-box first and take each customization as a separate project and implement the same. 

Yes we can bring in historical data when you migrate to GreeneStep.

Product Master and Link to Images Repository, Customer Master, Prospect Masters, Supplier / Vendor Master, Chart of Accounts, Inventory Stock / Quantity Opening Balances, AP and AR Opening Balances.

Also we custom import : All Open Sales Orders and Sales Quotes, Credit Orders and Credit Quotes, All Open Purchase Orders (Not Received/Not Invoiced) and Debit Orders, Supplier Part Numbers, Customer Part Numbers.

Existing Sales Invoices and Purchase Invoices will be imported as LEGACY Data only for future reference and will not impact Customer/Supplier Balances. 

We help to do the above from pre-formatted excel spreadsheets that you need to provide. Please ask for the standard templates from our Support and Implementation Team.

GreeneStep releases a new upgrade every year. As part of managed upgrades, our Support team will help in upgrading your servers.

This upgrade will have new features, bug fixes, technology improvement, and functionalities built in as per the requests of the existing customers as well as market trends. The upgrades are managed upgrades which means that the GreeneStep Support Team will upgrade the system on behalf of the customers after checking all the dependencies including any customizations done for the customers.

GreeneStep also offers below professional services along with its Product.

1. Product Development, Setup, and Configuration.

2. Data Migration and Implementation Services.

3. Training and Product Adoption Services.

4. On-going Support Services. ( Level 1 Functional and Level 2 Technical Services)

5. Regular Managed Upgrades and Maintenance Services.

6. Customization Development. (Integrations, Plug-In, and New Report Customizations)

7. GreeneStep Cloud Hosting and Business Continuity / Backup / Monitoring Services.

8. Business Consultation Services.

Every day we take customers' database backups and important files of GreeneStep Apps after customers' business hours, and it is stored at different locations securely. We also take complete Server backups every fortnight. For any unforeseen circumstances, we will be able to restore the Server to the last "Best Server Restore Point" available and restore all the customer-related files from the stored location. With minimum downtime, everything should be up and running. If needed, we will also share a copy of your data weekly, at your convenience. You will be provided a link to download the latest database backup files.

GreeneStep does not have any native App, but you can access your data using a tablet / Smartphone on the go using a Mobile Web Browser like Google Chrome or Safari or MS Edge, or Firefox.

The web access product is built to resize for the respective device form factor and display responsive screens which enable the solution to take the shape of the device screen being used. Since the solution is also hosted on GreeneStep Hosted Server, customers can securely access the software over a web browser on the go using the Remote Connectivity tool that is exclusively set up for each customer's login.

GreeneStep is offered as a hosted solution.

We have multiple options when it comes to hosting from Shared Virtual Serves to Exclusive Virtual Servers.

We can also install GreeneStep On-Premise if the customer insists on the same on their servers

Another option is that the deployment can be done on the customer's third-party hosting centers or premises on compatible systems as per GreeneStep's system requirements.